On this website, you can find everything related to myself and my work with ceramics, as well as some extras such as interview excerpts or collaborations outside my activity as a clay craftsman.

In the shop, you’ll find the pieces I create.
Each one is handcrafted, without taking precise measurements, thus following a fully artisanal process from start to finish.

Colors and their arrangements may vary, without affecting the quality of the product.
This way, each piece maintains its authentic character.

All products are shipped by mail, and each piece is carefully protected to ensure it arrives safely.
While we cannot be held entirely responsible for accidents that may occur once the product leaves the studio, we are always open to finding the best possible solution.

All orders will be shipped once full payment has been received.
You have 14 days to return your order if you are not satisfied. Return costs are borne by the buyer, and we guarantee a refund of the cost of the pieces once they are received back at the workshop.

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Continue reading the full policy for this website here

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Website Owner, Offer, and Binding of the Terms

This website is owned and operated by Lautaro Cerámica, Lautaro Den Dauw. These Terms set forth the terms and conditions under which you may use our website and the services we offer. This website provides visitors with the possibility to discover the pieces created in the atelier, the various events in which I participate, the potential ceramic workshops, as well as the available offer. By accessing or using the website of our service, you confirm that you have read, understood, and agree to be bound by these Terms.

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Who can use your website; requirements to create an account

To use our website and/or receive our services, you must be at least 16 years old, or the legal age of majority in your jurisdiction, and possess the legal authority, right, and freedom to enter into these Terms as a binding agreement. You may not use this website and/or receive services if doing so is prohibited in your country or under any applicable law or regulation.

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Key commercial terms offered to customers

By purchasing an item, you agree that: (i) you are responsible for reading the full item description before committing to buy it; (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the checkout payment process.

The prices we charge for using our services/for our products are listed on the website. We reserve the right to change the prices of our products displayed at any time and to correct pricing errors that may occur inadvertently. Additional information about pricing and sales tax is available on the payment page. Shipping costs are calculated at checkout and are borne by the buyer. Delivery time depends, among other factors, on the dispatch services' capacity, as well as any potential conflicts or delays caused by the postal service. Please note that this is an artisanal business in which the entire process is managed by a single person, and a human rhythm based on good feeling is prioritized.

Furthermore, each piece is unique. These differences may be visible in the final appearance, in size, and may vary from the piece shown on the website. Please note that the creative process takes place over various days and that no specific measurements are taken to create each piece. What may seem like an imperfection is precisely what gives each piece its unique character.

Quality controls for each piece are carried out visually and by touch, feeling the piece in hand. If despite these controls you notice that a piece is defective (cracks), please contact us and we will handle finding a solution, with all associated costs covered by us.

Return and Refund PolicyFor any product that is not damaged, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the product’s reception, and we will exchange it or offer a refund according to the original payment method. Please also note the following: (i) Products can only be returned in the country in which they were originally purchased; return shipping costs (if applicable) are borne by the buyer. You may also return them in person; for this, please contact us in advance via the contact button.

Reservation of the right to change the offering

We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice or liability for any reason, or for no reason at all.

Warranties and liability for services and products

When we receive a valid warranty claim for a product purchased from us, we will repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable timeframe, the customer will be entitled to a full refund upon prompt return of the product. We will pay for the shipping of repaired or replaced products to the customer, and the customer will be responsible for the return shipping of the product.

Intellectual property, copyrights, and logos

The Service and all materials included in or transferred through it, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music, and all related intellectual property rights, are the exclusive property of [>> Name of website owner <<]. Unless a license has been expressly set forth in these terms, nothing in these Terms shall be deemed to create a license in or under such intellectual property rights, and you agree not to sell, license, rent, modify, distribute, reproduce, transmit, edit, create or create derivative works from them.

Right to suspend or cancel user account

We may permanently or temporarily terminate or suspend your access to the service without notice and without liability for any reason, including if, in our sole discretion, you violate any provision of these Terms or any applicable law or regulation. You may discontinue use and request cancellation of your account and/or any service at any time. Notwithstanding anything to the contrary in the above, with respect to automatically renewed paid service subscriptions, such subscriptions will be discontinued only upon expiration of the applicable period for which payment has already been made.

Indemnification

You agree to indemnify and hold harmless the [website owner] from any demand, loss, liability, claim, or expense (including attorneys’ fees) made against them by any third party due to, arising out of, or in connection with your use of the website or any of the services offered on the website.

Limitation of liability

To the maximum extent permitted by applicable law, in no event shall Lautaro Cerámica be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages, including, without limitation, damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or relating to the use or inability to use the service.

To the maximum extent permitted by applicable law, Lautaro Cerámica assumes no liability for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any personal information stored therein.

Right to change and modify the Terms

We reserve the right to modify these Terms from time to time at our sole discretion. Therefore, you should review this page periodically. When we change the Terms in a material way, we will notify you that material changes have been made. Your continued use of the website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree with any of these terms or any future version of the Terms, do not use or access (or continue accessing) the website or the service.

Promotional emails and content

You agree to receive occasional messages and promotional materials from us, by mail, email, or any other contact form you may provide to us (including your phone number for calls or text messages). If you do not wish to receive such promotional materials or notifications, please notify us at any time.

Governing law and dispute resolution

These Terms, the rights and remedies provided herein, and all claims and disputes related hereto and/or to the services shall be governed by, interpreted, and enforced solely and exclusively in accordance with the internal substantive laws of Belgium and the European Union, without regard to conflict of law principles. All such claims and disputes shall be brought before, and you hereby consent to have them decided exclusively by a court of competent jurisdiction located in [Name of the city of the courts]. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

Customer service details and contact information

Lautaro Cerámica
Waalsestraat 110
1933 – Sterrebeek
Phone: +32 498 50 71 61
Email: lautaroceramica@outlook.com